There is no ticket queue and no bot. Email reaches a person who can actually change the thing you are asking about.
Send us a message
Or email hello@replastats.com — it reaches the same place. We answer within one working day, usually sooner. If you are writing about a site that is not recording, include the address and we will look at the server before we reply, so the first answer is a real one.
What to include
- Nothing recording? The website address, and whether the ReplaStats screen in wp-admin shows an error.
- Numbers look wrong? Which figure, on which day, and what you expected instead.
- Before you buy? Just ask. How many sites you run and what you want to find out is enough for us to say whether this fits.
Chat
Customers on Pro and Agency get chat support. The bubble appears in the bottom corner once you are signed in to your account.
Cancelling
Email us and it is done, same day. You do not have to give a reason and nobody will try to talk you out of it. Your statistics stay readable on the Free plan.
Security problem? Write to hello@replastats.com with “security” in the subject and we will look at it the same day. Please give us a chance to fix it before publishing anything.